Karim group's Privacy Policy —
Your Data, Our Responsibility

We collect various types of information to provide services on the karim group platform. This information falls into two main categories:

Information you provide directly:

• Full name, date of birth, and national ID number.
• Email address and mobile number.
• Home address and country.
• Payment information (bKash, Nagad, Rocket, and similar account numbers).
• Documents submitted for identity verification (NID, passport, driving licence).

Automatically Collected Information:

• IP address, device type, and operating system.
• Browser information and preferred language.
• A log of time spent on the site and pages visited.
• Gaming history, bets, deposit and withdrawal records.
• Cookies and local storage data.

Karim group uses the information it collects solely for the following purposes:

Karim group never sells your data or shares it with third parties for advertising purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the necessary transaction details are shared with bKash, Nagad, Rocket, and similar services to process payments.
• Law Enforcement: Data may be disclosed to government authorities when required by court order or legal obligation.
• Technology Service Providers: Companies providing hosting, security, or analytics services have limited access to data under contractual agreement.
• Company restructuring: In the event of a business merger or acquisition, data may be transferred, but the new owner will be bound by the same Privacy Policy.

Karim group uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of cookies we use:

• Essential Cookies: Used to maintain login sessions and ensure site security. Disabling these will prevent the site from functioning properly.
• Performance Cookies: To analyze site load speed and identify performance issues.
• Functional Cookies: To remember your preferred language, theme, or settings.
• Analytics Cookies: To understand which parts of the site are most used. This data is completely anonymous.

You can disable cookies through your browser settings, though doing so may affect the functionality of some karim group features.

Karim group uses industry-leading security measures to protect your information. Our security framework includes:

• TLS/SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall Protection: Advanced firewall system to prevent unauthorized access.
• Regular Security Audits: Regular system audits conducted by independent security experts.
• Data Backup: Regular encrypted backups are stored on secure servers.
• Access Control: Only authorized personnel have access to specific data.

As a karim group user, you have the following rights over your personal information:

• Right to Know: You can submit a request to find out what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under specific circumstances.
• Right to Restrict Processing: You may request that your data be used only for specific purposes.
• Data Portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You may object to the processing of certain data.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

Karim group is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we are informed that a minor is using our services or has provided personal information, we will immediately close that account and permanently delete all associated data.

Karim group does not retain your data beyond the defined retention periods. Our data retention policy:

• Active Accounts: Data is retained for as long as your account remains active.
• Closed Accounts: After account closure, data may be retained for up to 5 years to meet legal requirements.
• Transaction Records: Retained for up to 7 years in accordance with financial regulatory requirements.
• Marketing Data: Deleted within 30 days of opting out.
• Log Files: Automatically deleted after 90 days.

Karim group is an international platform. Your data may be processed or stored on servers outside Bangladesh. In such cases:

• Adequate safeguards are ensured before any data transfer takes place.
• All applicable international data protection laws are complied with.
• Standard Contractual Clauses are used before transferring data to third countries.

Karim group may update this Privacy Policy from time to time. For any significant changes:

• Any changes will be clearly communicated on the website.
• Registered users will be notified via email or SMS.
• Sufficient notice will be given before any changes take effect.

Continued use of the platform after changes are made will be considered acceptance of the updated policy. We recommend checking this page regularly.

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Via the support button on the website or app.
• Response Time: Typically within 24–48 hours.